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Conference papers
Typologie des innovations de service dans l’hôtellerie
Typologie des innovations de service dans l’hôtellerie
Abstract : Innovation also relates to the hospitality industry which could seem a traditional sector. For hotels, innovating is a way to differentiate themselves in the market. This paper aims to establish a classification of innovations in the hospitality industry. On the basis of the analysis of 100 innovations, a new typology of service with five classes is proposed for the hospitality industry.
Keywords :
hospitality industry
typology
Cited literature [15 references]
https://hal-univ-tlse2.archives-ouvertes.fr/hal-01286091
Contributor : Yves Cinotti <>
Submitted on : Friday, March 11, 2016 - 1:56:21 PM
Last modification on : Wednesday, May 15, 2019 - 10:54:05 AM
Document(s) archivé(s) le : Monday, June 13, 2016 - 9:10:49 AM
Contributor : Yves Cinotti <>
Submitted on : Friday, March 11, 2016 - 1:56:21 PM
Last modification on : Wednesday, May 15, 2019 - 10:54:05 AM
Document(s) archivé(s) le : Monday, June 13, 2016 - 9:10:49 AM
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Steiner et Cinotti-2014.pdf
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