Typologie des innovations de service dans l’hôtellerie

Abstract : Innovation also relates to the hospitality industry which could seem a traditional sector. For hotels, innovating is a way to differentiate themselves in the market. This paper aims to establish a classification of innovations in the hospitality industry. On the basis of the analysis of 100 innovations, a new typology of service with five classes is proposed for the hospitality industry.
Document type :
Conference papers
Complete list of metadatas

Cited literature [15 references]  Display  Hide  Download

https://hal-univ-tlse2.archives-ouvertes.fr/hal-01286091
Contributor : Yves Cinotti <>
Submitted on : Friday, March 11, 2016 - 1:56:21 PM
Last modification on : Wednesday, May 15, 2019 - 10:54:05 AM
Long-term archiving on : Monday, June 13, 2016 - 9:10:49 AM

File

Steiner et Cinotti-2014.pdf
Files produced by the author(s)

Identifiers

  • HAL Id : hal-01286091, version 1

Collections

Citation

Jordane Steiner, Yves Cinotti. Typologie des innovations de service dans l’hôtellerie. 1re conférence de l’Association Francophone de Management du Tourisme: Quels enjeux de la recherche en management du tourisme ?, AFMAT, May 2014, Aix-en-Provence, France. ⟨hal-01286091⟩

Share

Metrics

Record views

327

Files downloads

7239