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Typologie des innovations de service dans l’hôtellerie

Abstract : Innovation also relates to the hospitality industry which could seem a traditional sector. For hotels, innovating is a way to differentiate themselves in the market. This paper aims to establish a classification of innovations in the hospitality industry. On the basis of the analysis of 100 innovations, a new typology of service with five classes is proposed for the hospitality industry.
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Submitted on : Friday, March 11, 2016 - 1:56:21 PM
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Steiner et Cinotti-2014.pdf
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  • HAL Id : hal-01286091, version 1



Jordane Steiner, Yves Cinotti. Typologie des innovations de service dans l’hôtellerie. 1re conférence de l’Association Francophone de Management du Tourisme: Quels enjeux de la recherche en management du tourisme ?, AFMAT, May 2014, Aix-en-Provence, France. ⟨hal-01286091⟩



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