"Done by app" : du design de services au quadrillage du réel

Abstract : The automated house brings to the fore the ideal of a total service: users could stay at home and see their needs cared for by design products which function as butlers. Smartphone apps potentially belong to this overall category, and the on-demand service apps work more specifically to reconfigure the service economy. Using Giorgio Agamben’s definition of "dispositifs", I seek to demonstrate how the butler-apps display a specific set of uses and discourses that eventually work as a macro system redefining the urban grid. While the on-demand economy clearly marginalizes its underpaid delivery men/women, it is also a vector of alienation for the upper class "shut-in" who stay at home waiting for the completion of their chores. While one class wilfully withdraws from public space, entering into the comfort of private space the labor of a whole class is erased: the on-demand paradigm is not so much defined by dematerialization — a concept frequently invoked when discussing issues related to digital media and economy — than it is marked by an overall invisibility.
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Submitted on : Thursday, July 5, 2018 - 10:55:00 AM
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Pia Pandelakis. "Done by app" : du design de services au quadrillage du réel. MEI - Médiation et information, L'Harmattan, 2017, Design et Communication. ⟨hal-01830564⟩

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