De l’hospitalité à l’expérience : vécus comparés des touristes dans les maisons d’hôtes et les hôtels

Abstract : Companies organize an experience when they seduce customers by a connection to them in a personal and memorable way. The comments posted on participative websites frequented by tourists after a stay in a guest house or a hotel were analyzed. The study shows that, in a guest house, tourists may live an experience because of the hospitality relationship while they will not in a industrial hotel.
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Yves Cinotti. De l’hospitalité à l’expérience : vécus comparés des touristes dans les maisons d’hôtes et les hôtels. Jean-Michel Decroly. Le tourisme comme expérience - Regards interdisciplinaires sur le vécu touristique, ⟨ Presse de l'Université du Québec⟩, pp.131-141, 2015, 978-2-7605-4357-7. ⟨hal-01286523⟩

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